It’s been over a month since the wedding and I still haven’t changed my name on a lot of things. Most importantly is the AMEX. This however is not my fault! AMEX will not send me the damn name change form. It’s really getting annoying because I feel like I have no idea who I am. I have my new license but I can’t use it because my AMEX still has my old last name on it. And forget about asking me to sign anything. Who knows what I’m supposed to write!
Last night I needed to pay the Macy’s bill. I intentionally did not pay it at the store so I would have to go online and then I would remember to call and change my name. Once I paid my bill I found the customer service number and called. After 5 mins or so of trying to figure out which number to push to get a customer service rep I was pretty frustrated. Thankfully the guy was nice and guess what? They can change your name OVER the phone! (Do you hear this AMEX?!!)
After I called Macy’s I decided to go ahead and call about another card I have. Again they were able to change my name over the phone! (AMEX, do you hear this?!!?!?!?) These calls got me to thinking, no wonder people are so rude to customer service reps. I mean you spend 5-10 mins trying to navigate some crazy auto attendant telling you to “say One for…” “press Two for….” by the time you finally get through to a real person you are beyond frustrated and pissed off. Add to that you might already be pissed off. See where I am going with this? While I understand these are supposed to make your life easier I think they really just piss you off. And what could be a simple, please change my name call, makes you grumpy and on edge from the beginning.
Now I only have a few more places to call but help me if I have to spend more the 5 mins to reach a person I’m gonna be mad!